Apollo Forklift offers a 1-year limited warranty starting from the date of product receipt. Please note that the warranty does not cover easy-wearing parts or damages caused by human error.
Our warranty commitment entails providing a replacement for any defective original part covered under the warranty.

1. Within the first 30 days of receipt, if the product exhibits any quality issues, we will provide free replacement parts and professional remote technical guidance. If our after-sale department determines that the product requires return for repair, all round-trip shipping costs will be covered by us.
2. Between 30 days and 1 year from receipt, should the product encounter any quality problems, we will provide free replacement parts and professional remote technical guidance. If repair necessitates return shipping, the customer will be responsible for half of the shipping costs.
3. After 1 year from receipt, free technical guidance will be available for any quality issues. However, customers will be required to cover the cost of replacement parts. Additionally, if the repair requires return shipping, the customer will incur related maintenance costs as well as all round-trip shipping charges, which will be provided upon request.

Please be aware that for spare parts orders, the warranty period is 3 months, and for batteries, it is 6 months.

As for USED MACHINES orders, they are subject to a No Return and No Refund Policy but come with a 6-month limited warranty covering parts only (labor not included).

1. We deliver the goods from multiple warehouses and using different freight carriers depending on customer’s location.
2. The standard shipping cost is based on delivery to a freight terminal or to a commercial business address with self-unload type.
3. The standard shipping cost is excluded the additional services, such as Lift Gate Service, Residential Delivery Service, or Phone Call Service, please specify at the time of ordering.
4. For remote or difficult to reach addresses it is possible that additional shipping charges can apply. Including but not limited to Alaska Hawaii, Puerto Rico.
5. For delivery to Canada and Mexico country, involving with customs clearance policies and procedures, pls contact with our sales before purchase.